Shipping policy

Shipping Policy

Last updated: January, 2026

Thanks for shopping with Sad Monkey! Below you’ll find everything you need to know about how and when your order gets from our place to yours.


Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email.

If we’re experiencing a high volume of orders, processing times may be slightly delayed. We’ll always do our best to keep things moving and will reach out if there’s an unexpected delay.


Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping: 2-5 business days
  • Expedited Shipping: 1-3 business days (if available)

Please note: delivery times are estimates and not guaranteed.


Shipping Carriers

We primarily ship via:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on the item, destination, and shipping method chosen at checkout.


Domestic Shipping

We currently ship within the United States.

If you’re located in Alaska, Hawaii, or a U.S. territory and have questions about shipping options, feel free to reach out before placing your order.


International Shipping

Not offered (for now):
At this time, we do not offer international shipping.

 

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.


Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather
  • Carrier issues
  • Incorrect or incomplete addresses
  • Events outside of our control

If your order appears delayed or lost, please contact us and we’ll help however we can.


Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout.
Sad Monkey is not responsible for orders shipped to incorrectly provided addresses.

If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to resend the order.


Damaged or Lost Packages

If your order arrives damaged or goes missing in transit, please contact us at [your support email] within [7 days] of delivery (or expected delivery), and include:

  • Your order number
  • Photos of the damaged item and packaging (if applicable)

We’ll work with the carrier to resolve the issue as quickly as possible.


Questions?

If you have any questions about our Shipping Policy or your order, contact us at:

Email: howdy@sadmonkey.com
Business Name: Sad Monkey Mercantile
Website: sadmonkey.com


Optional “Sad Monkey” Tone Add-On (if you want a little personality)

We pack every order with care and send it off like it’s headed out on its own little adventure. Thank you for your supporting our small business! It means a lot and we hope you love your product(s).